The way BPO was conceived has undergone a huge change. Clients are looking more for innovation than just cost arbitrage; they look for more value and want to outsource all functions not core to them.
The situation in the state may force some foreign companies to look for alternative cities in India.
The convergence of information, communication and entertainment would make India a hub of global entertainment business process outsourcing in the next few years.
HCL BPO, the business process outsourcing arm of HCL Technologies, is scouting for acquisitions in the media, publishing and entertainment (MPE) segment to enable it to grow its pre-press, ad production and editorial services to print, online and other mediums.
The demand for chartered accountants in the corporate world has shot up with stringent income tax laws, which require compulsory maintenance of accounts by specified categories of taxpayers.
At the Adi BPO here nearly 500-600 young girls and boys work round the clock to outsource to the customers of leading companies like Videocon, Tata and others.
In a bid to diversify their risk in the backdrop of a US slowdown and a fallout from the sub-prime crisis, which has affected the BFSI sector, Indian business process outsourcing units have begun training their sights on the domestic market. The deal sizes for the BPO segment have increased to $5-50 million from just a few hundred thousand a year ago.
The report tries to present data from the annual reports of the Indian Computer Emergency Team, and Symantec in a way that suits its story.
World's largest insurer AXA on Wednesday tied up with India's leading telecom company Bharti Enterprises for entering the life insurance business in India.
In an e-mail interview with Senior Associate Editor (features) Indrani Roy Mitra, OnTrac's director Ravi Venkatesam throws light on his company's modus operandi, people it trains and also on the future of the Indian BPO industry.
Shanmugam Nagarajan, co-founder and chief people's officer, 24/7 Customer, feels young grads should not feel disheartened because of the current economic downturn.
Sutherland, a business process outsourcing concern, invites applications for Help Desk Executives and Senior Help Desk Executives.
WNS Global Services, India's second largest business processes outsourcing company, has signed on Sri Lankan fast bowler Lasith Malinga as its brand ambassador. It has thus become the first Indian IT services firm to have a brand ambassador. Accenture, a multinational company, is another one that has ace golf player Tiger Woods as its mascot.
Shivakumar, who was declared guilty by a Bangalore fast track court for the rape and murder of Pratibha Murthy, an employee of the Hewlett-Packard run business process outsourcing arm, was given a life term till death on Friday.
The Essar group firm is in talks with 7-10 companies for a "strategic fit", as it races to become a $500 million company by 2010. In some of these cases the due diligence process is in progress. Aegis is looking at firms in the US, South America and the Philippines.
PV Kannan, co-founder and CEO of 24/7 Customer, on his success mantras and advice to young Indian entrepreneurs.
The Supreme Court on Thursday allowed the prosecution of Som Mittal, chief of National Association of Software and Service Companies in the Pratibha Murthy murder case.
BPOs in Bangalore, which rely heavily on Internet services, say that there has been a 'slowdown' but they 'have been able to tide over the crisis' by using 'backup or alternate lines.'
IT major Wipro's chief Azim Premji on Friday cautioned the industry that competition globally is hotting up and warned the sector against falling into a mind trap of 'India Advantage'.
India's top business process outsourcing (BPO) companies posted a total revenue of Rs 32,246 crore (Rs 322.46 billion) in 2010-2011.
India's top business process outsourcing (BPO) companies posted a total revenue of Rs 32,246 crore (Rs 322.46 billion) in 2010-2011.
Suggesting that layoffs in the information technology and business process outsourcing industry are still less than 1 per cent of the total workforce, top National Association of Software and Service Companies executives have said that the industry has not yet come in the grip of large-scale layoffs.
The Business Process Outsourcing companies in India appear to be handling the impact of the global economic crisis much better than IT firms
Unfazed by the global economic slowdown, the top 20 Indian BPO firms grew their exports earnings by 15% in 2009-10 to touch revenues of $6.1 billion.
Insurance companies have started offering IT, IT-enabled services, business process outsourcing and non-manufacturing companies with policies due for renewal on January 1 discounts of more than 60 per cent.
Spanco Telesystems and Solutions is poised to invest over Rs 400 crore in its Indian business process outsourcing (BPO) operations, over two years.
The survey covered around 3,000 units from sectors like textiles, gems and jewellery, metal and metal products, leather, automobiles, as well as infotech and business process outsourcing. The latest survey says total employment in the surveyed units was 15.72 million. This is less than the 16.2 million jobs in the same units seen in September 2008.
Firstsource raised $275 million (around Rs 1,265 crore) through foreign currency convertible bonds in 2007 to fund the acquisition of MedAssist.
IT and business process outsourcing services provider Cognizant Technology Solutions Corporation has expanded its share repurchase programme to $200 million.
International rating agency Standard & Poor's on Thursday lauded India's competitiveness in information technology, business process outsourcing and telecom sectors
With the rupee going from strength to strength and attrition a continuing concern for Indian business process outsourcing companies, the new poster child of private equity investors is witnessing adjustments in valuations in the changed scenario.
Andhra Pradesh has become the first state in India to introduce community service as a punishment for those serving up to six months in jails for minor offences.
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